Privacy Policy

Data we collect

Depending on how you interact with the site, we may collect:

• Contact details you submit via forms (name, email, company, message).
• Order information (plan, add-ons) and basic customer details for checkout or quote requests.
• Portal account data (email, authentication events) and business records stored in the portal.
• Chat messages you send to the assistant and the assistant responses.
• Technical data such as IP address, device information, and server logs for security and debugging.
• Functional storage (cookies/local storage) for language preference and cart state.

Purposes and legal basis (GDPR)

We process data under these legal bases:

• Contract (Art. 6(1)(b)) - to provide the service you request, including setup and ongoing subscription.
• Legitimate interests (Art. 6(1)(f)) - to secure, maintain, and improve our website and services.
• Consent (Art. 6(1)(a)) - where you choose to provide optional information or enable optional features.
• Legal obligation (Art. 6(1)(c)) - where required for accounting or compliance.

Typical purposes include responding to inquiries, onboarding, operating automations, providing support, processing payments (if enabled), and generating performance reporting.

Retention

We keep personal data only as long as needed for the purposes described above:

• Contact and quote requests: kept for a reasonable period to handle follow-up and sales discussions.
• Portal data: stored for the duration of the active service and as needed for legitimate business records.
• Security logs: kept for a limited time unless required to investigate incidents.

Exact retention periods may depend on your contract and legal requirements. You can request deletion where applicable.

Sharing and processors

We may share personal data with service providers that help us run the website and deliver the service. These providers act as processors under GDPR and are bound by contractual obligations.

• Hosting and form processing: Netlify (for site hosting and form submissions).
• AI processing for chat: OpenAI (only when you use the chat assistant).
• Portal infrastructure: PostgreSQL (Neon) + custom authentication.
• Payments (if enabled): Stripe (checkout and billing).

At the moment, we do not use third-party analytics cookies on this website. If we add analytics in the future, we will update this policy and, where required, request consent.

Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.

• Access control and least-privilege for internal tools.
• Encrypted transport (HTTPS) for website and API requests.
• Monitoring and alerts to detect failures or abuse.

No system is perfectly secure. If you suspect a security issue, contact us immediately.

Cookies and tracking

We use functional storage to make the website work smoothly. This may include a language preference cookie and local storage for cart state.

• Language preference: remembers the language you selected.
• Cart: remembers selected plans and add-ons so you can checkout.

If we introduce optional analytics or marketing tracking, we will provide a clear notice and, where required, consent controls.